Patient stories
Letters and reviews from North Texas patients, in their own words, collected across more than two decades of care in North Texas.
In their words
“My name is Dennis Stein and I have recently completed 2 months of therapy at your Keller location on Keller Parkway for bi-lateral knee replacement. Your therapy staff is to be commended for their skills, professionalism, and attention to detail. I am very pleased at the results and my mobility and use of my knees is improving daily. I would not hesitate to recommend your organization to anyone in need of excellent physical therapy.”
Dennis Stein, Keller Parkway
“When I came into the clinic in December, I was scared and in an unexpected amount of post-surgical pain. Lori Day was a Godsend to me during that time. She was gentle and patient, and treated me in such a way that I was no longer afraid to really push myself. I found out my insurance did not cover my visits, but I refused to go anywhere else because I felt so safe and cared for there.”
Roni Tarver, Keller Parkway
“For over ten years I have suffered from hip and leg pain. On my first visit you spent considerable time listening to my story and put fresh eyes on my issues. The process was slow and challenging, but with your enthusiasm and support I continued to improve. I’m now ninety-nine percent pain free at the end of a day full with activity and work. You have truly made a difference in my quality of life.”
Ray L. Thompson, Davis Blvd
“I am so thankful for Kelly McFarland at the Keller Parkway location. She is absolutely the best physical therapist I have used. She listened to me and helped me alleviate my pain. She took time with me and explained every step we would be taking. I never had to wait and she always spent quality time with me.”
Sandy, Keller Parkway
“During the last ten years I’ve had knee and hip replacements as well as a major fall that required physical therapy. I’ve been to your Davis Blvd. center twice and they’ve been tops. It just tops all the rehab centers. It’s like a ray of sunshine going in there. Your therapists are thorough, kind, and full of smiles.”
Doris, Davis Blvd
“I had tried physical therapy on the thoracic area of my spine before and had to drop out due to increased pain. My doctor convinced me to try once again in the water and transition to land. My therapist at Premier, Lori Day, was great. I feel that Lori and your staff there was an answer to prayer and I am very grateful for their dedication and service.”
Laura, HydroWorx pool, Davis Blvd
“After suffering an injury that included a herniated disc and a bulge in my lower back, I locked up and had to retrain my body to do almost everything. When I came to Premier, they saved my life. They helped me retrain from the ground up, restrengthen and rebuild my confidence. Almost nine months after the injury, I am finally starting to see that dream become a reality.”
Natalie Hodges, lower back
“I have had 4 back surgeries. Allison Sims had me doing simple exercises which alleviated my pain to almost non-existent. I did water therapy twice weekly and land therapy once weekly. I wasn’t overly excited about water therapy at first but believe it did wonders for my back. My back is doing great and I recommend Premier to anyone needing therapy.”
Darlene McBee, Davis Blvd
“If it wasn’t for everyone at the clinic, I wouldn’t have finished my PT. Alex made it fun, and MiKyla cares about all the patients. When I came here, I could barely stand the pain I was in, but after weeks of PT, I have no pain at all. I would definitely refer Premier Rehab to anyone.”
Jeffery Frame, lower back
“Thank you Dustin and the other therapists who have worked on my lower backache issue and helped me get from 15% to 90% improvement. Dustin was very patient, informative, and resourceful all through the process. I am able to sit, walk and do my activities so much better than before. I had a customized approach to my care.”
Jessy Thomas, lower back
“One statement I thought I would never make is I enjoyed my time at Physical Therapy! I came in not even able to tie my shoes and pretty much left pain free and much more flexible. The biggest help was their explanation of exercises and, even more importantly, what to do at home on my own to continue my rehab. I am a 60 year old former marine with my first back injury.”
James Adair, lower back
“PT at Premier has helped me with my low back pain and sciatic nerve pain by showing me simple exercises that have increased my flexibility. Before PT, going from standing to sitting or lying down caused considerable pain. Now I have only occasional muscle spasms. Dustin, John, Linda, Tyler, Aaron, and Rachel have all been so encouraging. You all rock!”
Susan Downing, lower back
“I came to you after spending the better part of 15 years living with back pain. I quickly saw that you tailor each person’s physical therapy routine to that person. You got me through the upper back pain and then the lower back pain. Being pain free enables me to have a better attitude, be in a better mood, and do more things with my family. If I need physical therapy the only place to go is to the dynamic duo.”
Kevin Senor
“Looking back over those 80 days of your care, I went from my ungainly walker onto a cane in two short weeks, and within two additional weeks I was walking without an assist. Today I can comfortably walk a half to three quarters of a mile without any discomfort in my operative knee. To every one of you, from Yolanda with her smile at every arrival to the director Ellen who spearheaded my recovery, my sincere gratitude.”
John Boyd, knee replacement
“My wife and I have had the pleasure of having Ellen provide us both with the finest and most professional therapy available. My wife, who had rotator cuff surgery, is pain free and able to use her arm without restraint. I recently had a complete knee replacement complicated by a broken wrist. At 89, her exercises and constant urging to do better succeeded beyond my wildest dreams.”
A patient, North Richland Hills
“Brad made my therapy emotionally painless. I’ve improved 100%. Every exercise that I was given was designed to improve my daily functions in life. Double knee replacement is challenging but with Brad and the rest of the staff they made what was a challenging situation a success! Thank you from the bottom of my heart!”
Double knee replacement patient
“Dave did a great job of explaining to me what was going on with my injury and how my joints worked. Giving me directions on how to do my everyday tasks that would be easier on my body was so helpful. The at-home exercises were easy to understand and commit to.”
A patient
“Slowly and patiently coached me through how to re-teach my body to move with ease again. I’m in better shape now than I have been in years with little to no pain. Also everyone was so nice every day, all the time. Thank you all so much!”
A patient
“All the therapists were attentive, patient, and considerate of my feelings, pain, and attitude. The one thing that sticks out in my mind is learning to breathe through the pain instead of tensing up. That helped me tremendously. If I do have problems, be sure I will return here as well as recommend others.”
A patient
“The Keller Parkway clinic is beautiful and always kept nicely cleaned. I have been in PT for four years now and this was my first time ever coming to this clinic. If I ever needed PT again this is the place I would come, and I will recommend it to all of my football, basketball, or any athletic friends who need an outstanding PT clinic.”
Student athlete, Keller Parkway
“Dave and Linda were both very good at correcting me when form wasn’t just right and pushing me to do more. They respected my requests to push me but were willing to back off when some sessions were too much.”
A patient
“Candy was great. She made me laugh every time I was there and made it very enjoyable. I am now pain free!”
A patient
“Linda always made sure that I did my exercises correctly and comfortably. They were always friendly and professional. The appointments were timely.”
A patient
“Personalized treatment to my needs and always demonstrated how to perform tasks. I felt there was always someone monitoring my movements to make sure I was doing the task properly. Demonstrated concern for my comfort with each exercise.”
A patient
“Lori and Laura were awesome, always there with words of encouragement, understanding, hand-holding and always uplifting my spirits. Will be back after the first of the year for right knee replacement rehab. You have a great staff and facility. Would not change a thing.”
Patient satisfaction survey
“Ellen is great! She is a top notch therapist and very kind person. The other staff that worked with me were great too.”
A patient, North Richland Hills
“Lori did an exceptional job. Had a clear understanding of my problem and chose therapy that addressed the issue. Overall a very good experience. Would come back here if necessary.”
A patient
“During my rehab visits, both Jason G. and David were very professional and knowledgeable.”
Marcia D.
“The entire staff are brilliant, personable, and really keep you informed of what you’re doing. I have dizziness inside my head and going to them for 12 weeks has really improved it. I recommend this facility to anyone needing any type of physical therapy.”
Debbie J., Arlington, 2026
“After a couple months of PT at a different company I switched to the Keller Pkwy location of Premier Rehab and WOW, what a difference. My therapist was Ally and I absolutely credit her for the rapid recovery on both range of motion and strengthening.”
Billy W., Keller Parkway
“Ellen and her staff were wonderful! I was having trouble walking correctly after my foot surgery. The therapy really helped with my swelling, balance and pain. Ellen performed the Graston technique on my foot and toes which proved to be an incredible tool for scar tissue and inflammation.”
Karey F., North Richland Hills
“Breaking my ankle brought my life to an abrupt halt. After weeks of healing I started rehab with Zach Henry at the Western Center location. I saw results without being pushed to do too much too soon. I believe that I am even stronger than prior to the accident.”
LaVon, Fort Worth
“Been going to Premier Rehab for 5 months due to both legs being injured from a 17 foot fall. Started out in a wheelchair. I’m now able to jog a mile on a treadmill. The staff is very professional and knowledgeable.”
James B., The Colony
“I feel extremely blessed to have been referred to Premier Rehab. Dr. Cory Newman was my therapist. He is extremely knowledgeable and caring, and helped me set up an after-care plan for when I am at home. It has helped control my pain in my back.”
Peggy C., Keller Heritage Trace
Get Better Faster
Book your first appointment today. No referral. No waiting. Straight to a licensed physical therapist.